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SmrtGuard Knowledge Base Articles
SmrtGuard v2.67 is the Latest Release (Learn More)

o What's in the newest release?

o I see a SmrtGuard Notification Icon..What is it?

Account Setup, Installation, and Activation

o I cannot see the SmrtGuard application icon after installing.

o How do I activate SmrtGuard or switch devices?

o During activation on my phone, it "freezes"...

o During activation on my phone, I get "An error occurred during activation"

o I just activated. What is my user login info?

o I am having trouble logging into my account!

o Is my "Native Email" supported?

o What if I don't have a Native Email, can I still use SmrtGuard?

Billing

o I renewed my account, but it still says I'm expired. Why?

o I just purchased SmrtGuard, how come I expire in 10 days (PayPal only) ?

Backup and Restore

o I get an "unauthorized" error when backing up on the device. Why??

o I have content protection set on the BlackBerry, can I backup?

o Why are my SMS restored as Memos?

o My Data section shows I have no SMS but I have SMS..what's going on?

Locate, Ping, Wipe, Listen, Lock

o When I login, I do not see a map on my dashboard! Why?

o I can't remote track or send audio ping! What do I do?

o Audio ping does not provide a loud continuous sound. What's wrong?

o I'm on Verizon using a Network Extender and my location is off, why?

o I'm having trouble getting the Where I've Been feature to work? Why is that?

Guardian Questions

o How do I configure Twitter for Personal Guardian?

o How do I trigger Personal Guardian?

Other

o I can't access the SmrtGuard device application? It's password protected?

 

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