How Can We Help?

I can't use the Where I've Been feature? Why?

Question

I'm having trouble getting the Where I've Been feature to work? Why is that?


Answer

Where I've Been is a new feature released in version 2.01. Currently there some requirements for this feature to work:

    1) Your OS needs to be version 4.5 and above

    2) This feature requires BB Maps to be installed. You can download blackberry maps at http://maps.blackberry.com.


If you are having trouble downloading through the website (getting system requirements issue), please use apploader on your desktop manager to install it:

    a) Plug in the phone to your PC and open Desktop Manager.

    b) Go to the application loader and under "Add / Remove Applications" click Start and you will be presented with a list of applications

    c) Go down the list until you see "blackberry maps" --> select the checkbox > next > finish > reboot phone.

 

Still Need Help?

Email us and be sure to give us your:

1. BlackBerry OS Number (i.e- OS 4.3 )

2. BlackBerry Model (i.e.- Bold or 9000)

3. Network Service provider (Verizon / Tmobile...etc)


Or contact us via phone: +1 973-856-7725 (M-F 11:00 AM to 7:00PM EST)




About Us - Privacy Policy - Contact Us - FAQ - Terms & Conditions


© Smrtphone Solutions, Inc.